What your crew sees on their phone

It is not a smaller office

The field app is one screen: today’s stops in order, the current one first, sized for a gloved hand and set to be readable in sun.

The stop card

Everything needed before getting out of the truck is on the card, because a second tap to find a gate code is a second tap nobody makes.

That means the address, what the service is, and the conditions on the property — the gate code, the dog, the side that has to be latched, and the note your office typed in their own words rather than a paraphrase of it. What happened here last time is on the card too.

Arriving and finishing

The crew marks a stop arrived, and complete when it is done. The approximate location at each of those two moments is recorded, which is what lets you answer a client asking whether anybody came. Photographs of the work, and of anything in the way, attach to the stop.

Hours

Clocking in and out happens on the same screen, against the crew they are riding with today. Somebody with no route still clocks in against their own crew rather than against nothing.

Signal

Properties are not always where signal is. The phone shows when it is offline and when it has work waiting to go up, so a crew can tell the difference between sent and will send. It does not pretend.

English or Spanish

The switch is on the crew’s own screen and does not need the office to set it. The first thing somebody does with a shared handset is put it in their own language, and that should not wait on anything.